Privacy Policy

This Privacy Policy explains how Laxmi Narayan Ayurveda Pharma collects, uses, stores, and protects personal information when you use our website, book an appointment, contact us, or use our online services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Laxmi Narayan Ayurveda Pharma is a medical practice providing healthcare services, including Ayurvedic consultation, appointment booking, patient care, and health education.

If you have any questions about this Privacy Policy, you can contact us at:

• Clinic Name: Laxmi Narayan Ayurveda Pharma
• Email: dr.bishnuacharya.np@gmail.com
• Phone: +977-9868617515
• Address: New Baneshwor, Kathmandu

2. Information We Collect

We may collect the following information when you use our website or services:

Appointment Information

• Patient name
• Phone number
• Email address, if provided
• Appointment date and time
• Reason for visit or health concern
• Booking status

Patient Record Information

If you visit the clinic or receive treatment, we may store patient care information such as:

• Visit notes
• Health concerns shared with the doctor
• Prescribed medicines
• Treatment duration
• Follow-up instructions
• Patient history
• Identity or contact notes where needed for safe record management

Shop and Order Information

If you use the medicine shop, we may collect:

• Customer name
• Phone number
• Email address
• Delivery address
• Order details
• Payment status

Technical Information

We may collect basic technical information such as:

• Browser type
• Device type
• Pages visited
• Date and time of use
• General usage data

This helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

• Book and manage appointments
• Contact you about your appointment
• Maintain patient records
• Support doctor consultation and follow-up care
• Manage medicine orders
• Improve our website and services
• Respond to your questions or requests
• Keep clinic records accurate and secure
• Meet legal, regulatory, or professional obligations where applicable

4. Health Information

Health-related information is sensitive. We handle patient information carefully and only use it for healthcare, appointment management, record keeping, and related clinic services.

We do not sell patient health information.

5. Sharing Your Information

We do not sell your personal information.

We may share limited information only when necessary, such as:

• With the doctor or authorised clinic staff
• With service providers who help operate the website, database, email, hosting, or payment systems
• When required by law, regulation, court order, or lawful authority
• To protect patient safety, clinic security, or legal rights

Any service provider used for website hosting, database storage, email, or payment processing should only process data for the purpose of supporting clinic services.

6. Data Storage and Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, or disclosure.

However, no online system can be guaranteed to be completely secure. Patients should avoid submitting emergency or highly sensitive information through online forms.

7. Appointment Forms and Online Communication

Our appointment forms are designed for booking and basic communication only. They should not be used for emergencies.

If you have a medical emergency, please contact emergency services or visit the nearest hospital immediately.

8. Cookies and Analytics

Our website may use cookies or similar technologies to improve user experience, remember preferences, measure website performance, and understand how visitors use the site.

You can control cookies through your browser settings.

9. Payment Information

If online payment is enabled, payments may be processed by third-party payment providers. We do not store full card details on our website.

Payment providers may process your information according to their own privacy and security policies.

10. Data Retention

We keep personal and patient information only as long as necessary for clinic services, patient care, legal obligations, accounting, dispute resolution, and record keeping.

Medical and appointment records may be retained for longer periods where required for professional or legal reasons.

11. Your Rights

Depending on applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion of certain information where legally allowed
• Ask how your information is used

Some medical or legal records may need to be retained even if deletion is requested.

To make a request, contact us using the details above.

12. Children's Information

If a child or minor uses our services, a parent or guardian should provide consent and manage appointment communication where appropriate.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

15. Contact Us

For questions about this Privacy Policy or your personal information, contact:

• Clinic Name: Laxmi Narayan Ayurveda Pharma
• Email: dr.bishnuacharya.np@gmail.com
• Phone: +977-9868617515
• Address: New Baneshwor, Kathmandu