Terms and Conditions

These Terms and Conditions explain the rules for using the Laxmi Narayan Ayurveda Pharma website, appointment booking system, medicine shop, educational content, and related online services.

By using this website, you agree to these Terms and Conditions. If you do not agree, please do not use the website.

1. About This Website

This website is operated by Laxmi Narayan Ayurveda Pharma.

The website provides:

• Clinic information
• Ayurvedic and health education content
• Online appointment booking
• Visiting specialist information
• Patient communication support
• Medicine shop services, where available
• Blog and health-related information

2. Medical Disclaimer

The information on this website is for general education and awareness only.

It should not be treated as a substitute for medical advice, diagnosis, or treatment from a qualified healthcare professional.

You should consult a qualified doctor or healthcare practitioner before starting any treatment, medicine, herb, supplement, or major lifestyle change.

If you have a medical emergency, contact emergency services or visit the nearest hospital immediately.

3. Ayurvedic Information

Ayurvedic content on this website is provided for educational purposes. Ayurveda focuses on personalised care, constitution, lifestyle, diet, and balance.

Results may vary from person to person. The suitability of any treatment depends on individual health condition, medical history, lifestyle, current symptoms, and professional assessment.

4. Appointment Booking

When you book an appointment through this website:

• You must provide accurate information
• You must choose an available date and time
• You should provide a correct phone number so the clinic can contact you
• Your appointment may remain pending until confirmed by the clinic
• The clinic may confirm, reschedule, cancel, or update appointment status where necessary

Submitting an appointment request does not guarantee that the appointment is confirmed until the clinic accepts or confirms it.

5. Patient Information

You agree to provide truthful and accurate information when booking an appointment or using clinic services.

Incorrect information may affect appointment handling, patient records, treatment history, and communication.

The clinic may maintain patient records for healthcare, follow-up, treatment history, and clinic administration.

6. Rescheduling and Cancellation

Appointments may be rescheduled or cancelled by the patient or clinic depending on availability.

The clinic may reschedule appointments due to doctor unavailability, emergencies, holidays, technical issues, or other operational reasons.

Where possible, the clinic will try to inform patients using the contact details provided.

7. Online Forms

Online forms should be used only for appointment requests, basic patient details, and non-emergency communication.

Do not use online forms for emergencies or urgent medical conditions.

8. Medicine Shop

If the website includes a medicine shop:

• Product availability may change without notice
• Prices may change without notice
• Some medicines may require prescription or doctor approval
• Orders may be accepted, rejected, delayed, or cancelled depending on stock, prescription requirements, delivery availability, or safety concerns
• The clinic may contact you before processing certain orders

You should use medicines only as directed by a qualified healthcare professional.

9. Payments

If online payment is available, payments may be processed through third-party payment providers.

The clinic is not responsible for delays, failures, or errors caused by third-party payment systems, banks, wallets, or card providers.

Refunds, if applicable, will depend on clinic policy, order status, service status, and payment provider rules.

10. Website Content

All text, design, images, branding, and content on this website are provided for clinic communication and patient education.

You may not copy, reproduce, republish, or misuse website content without permission, except for personal and non-commercial reference.

11. User Responsibilities

You agree not to:

• Provide false information
• Misuse appointment forms
• Attempt unauthorised access to admin areas
• Interfere with website security
• Use the website for unlawful purposes
• Upload harmful code, spam, or abusive content

12. Admin and Patient Records

Admin areas are restricted to authorised clinic users only.

Patients and visitors must not attempt to access protected admin pages, patient records, booking management tools, or internal clinic data.

13. Availability of the Website

We aim to keep the website available and working properly, but we do not guarantee uninterrupted access.

The website may be unavailable due to maintenance, hosting issues, technical problems, internet outages, updates, or third-party service failures.

14. Limitation of Liability

To the maximum extent allowed by law, Laxmi Narayan Ayurveda Pharma is not responsible for losses or damages caused by:

• Use or inability to use the website
• Incorrect information submitted by users
• Delays in appointment confirmation
• Technical errors
• Third-party service failures
• Misuse of health information without professional consultation

This does not limit any responsibility that cannot legally be excluded.

15. Third-Party Services

This website may use third-party services for hosting, database storage, email, payments, analytics, maps, or other functionality.

Those services may have their own terms and privacy policies.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. Updated terms will be posted on this page with a new “Last updated” date.

Continued use of the website means you accept the updated terms.

17. Governing Law

These Terms are intended to be interpreted under the applicable laws of Nepal.

18. Contact Us

For questions about these Terms and Conditions, contact:

• Clinic Name: Laxmi Narayan Ayurveda Pharma
• Email: dr.bishnuacharya.np@gmail.com
• Phone: +977-9868617515
• Address: New Baneshwor, Kathmandu